Privacy

Last updated: 20-01-26

Solve Brand & Code (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Business or organization details

  • Any information you submit through contact forms, newsletter sign-ups, or inquiries

We may also automatically collect certain non-personal information when you visit our website, such as:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring URLs and general usage data

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and communicate with you

  • Provide and improve our services

  • Send newsletters or updates (where you have opted in)

  • Understand website usage and improve user experience

  • Maintain site security and prevent misuse

We do not sell, rent, or trade your personal information.

3. Payments and Third-Party Services

We do not process payments directly on this website.

Payments for services may be handled by third-party providers such as Stripe or PayPal. Any payment information you provide is submitted directly to those providers and is subject to their respective privacy policies.

Client logins and portals are hosted and managed on third-party platforms. Any information collected through those systems is governed by the privacy policies of the respective service providers.

4. Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyze usage.

This website uses:

  • Google Analytics

  • Tracking pixels for marketing and performance measurement

These tools may collect anonymized data such as pages visited, session duration, and general location information. You can manage or disable cookies through your browser settings.

5. Third-Party Disclosure

We may share information with trusted third-party service providers who assist us with:

  • Website hosting

  • Analytics and performance tracking

  • Email communication

These providers are only given access to information necessary to perform their services and are required to protect it.

We may also disclose information if required to do so by law or to protect our legal rights.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Withdraw consent for certain uses

  • Request deletion of your personal information, where applicable

For individuals in Canada, these rights are provided under PIPEDA.
For individuals in the European Union, rights are provided under the GDPR.

Requests can be made using the contact information below.

8. External Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Solve Brand & Code
hello@solvebc.com
Salt Spring Island, BC, Canada